
Topic
How Retail Loyalty Programs Generate Customer Data
Every loyalty card scan feeds a detailed portrait of a shopper. Here is how retail loyalty programs collect customer data and how retailers use it.

Every loyalty card scan feeds a detailed portrait of a shopper. Here is how retail loyalty programs collect customer data and how retailers use it.

The final leg from hub to door is the priciest part of delivery. Why last-mile logistics costs so much and how retailers fight the bill.

Unemployment insurance replaces part of a worker's wages under state-set formulas and weekly caps. Here is how benefit amounts are set and how payments arrive.

Small candy counters survive on margins big chains cannot match — and on habits big chains cannot copy.